Northumberland Libraries’ Digital Help Line

Northumberland Libraries’ staff can provide basic help with IT queries, free of charge. Help might include, but is not limited to, getting online (connecting to existing WiFi at home), using the internet, setting up a free email account, accessing free digital books to read or listen to, supporting access to all digital NHS services, setting up Zoom, Skype and other video chats, online shopping, and troubleshooting other basic problems. All help is free of charge, private, and given by library staff. Call 0345 600 6400 (Monday to Thursday 08.30 to 17.00 and Friday 08.30 to 16.30) to arrange a call-back appointment. You will be called back by a staff member on either a Tuesday or a Thursday between 10.00 and 19.00. While some IT problems may be too tricky to fix over the phone, you are invited to get in touch if you are struggling, and staff will try to help. If you know someone in the parish who might find this kind of help useful, please let them know about this service.

Citizens Advice Northumberland

Citizens Advice Northumberland has asked us to spread the word about the services it offers. It gives free, confidential, impartial and independent advice and information on a wide range of subjects, including debt, energy, benefits and consumer advice, and can support families after a cancer diagnosis through its Macmillan Benefits Advice team. For more information, visit Citizens Advice Northumberland or call 0808 278 7944 (Monday to Friday, 9.00 am to 4.30 pm).